As a trusted supplier and fitter, Henderstone like to do all we can to put your mind at rest --so that you can be sure you are making the best choices. Everyone knows that rogue traders don’t need an excuse to rip you off, which is why you should always do your research before employing someone to install granite or quartz worktops.
To help you make a decision, Henderstone are proud to be associated with Checkatrade.com. As part of our promise to all customers, we endeavour to uphold their stringent code of conduct at all times – which means you can be sure of getting the best service.
What is the Checkatrade standard?
You don’t need to take our word for it. Checkatrade has been around since 1998, vetting trades like ours so that you, the consumer, can be sure of the service you are getting. A company like Henderstone has to apply to join Checkatrade and we were closely vetted before being accepted. After that we are constantly monitored by our customers.
The Checkatrade standards include:
Providing a competent and professional service
Honest communication with customers
Showing customers and their property the respect they deserve and conducting ourselves in a polite and helpful way
Dealing with customer queries and complaints in an effective and timely manner
Transparency in the way we conduct our business, for example, keeping the customer updated on work being undertaken and discussing/advising correctly before undertaking additional work that may incur an extra cost
You can view the full Checkatrade standards here.
We see this as a unique partnership between ourselves, you the customer and Checkatrade -- to help make sure our customers are getting a great service. We dislike rogue traders and people who provide a substandard service as much as any consumer and we’re happy to be involved with an organisation such as Checkatrade.
How Checkatrade works
If you want to know what previous customers thought of our granite and quartz worktops, then all you need to do is pop on to Checkatrade’s website and read the reviews and comments. Recommendations from friends and family are all well and good but they are no guarantee that work will get done to a high standard. Because Henderstone are vetted and continuously monitored, you can be sure that you are getting a good, competent and professional service. A company doesn’t last long on Checkatrade if it provides a poor service.
Those that do are removed from the site. If you visit our page on the Checkatrade site, you can see that we score very highly for customer satisfaction. The system actually rates us for tidiness, reliability and timekeeping, courtesy and, of course, that all important workmanship. Bring together Checkatrade, our excellent service ethos and our product warranty, and you have a combination that puts us at the forefront of suppliers for new quartz and granite worktops in London and the Home Counties.